Client Support Team Leader at Ripple

Join Ripple as a Client Support Team Leader to shape the future of client interactions. Leverage your expertise to develop and empower a high-performing support team in digital finance.
You will play a key role in managing the Client Support Analysts at Ripple, ensuring they provide a seamless experience with our leading SaaS treasury solutions. Your leadership and insight will guide the team in improving processes and utilizing innovative tools for efficiency.
Key Responsibilities:
• Cultivate a high-performing team focused on client needs
• Optimize onboarding processes for new Client Support Analysts
• Oversee the client support lifecycle with accuracy
• Tackle complex issues, advocating for clients
• Monitor and report on critical support metrics
Requirements:
• Minimum 5 years of support experience
• At least 2 years in a leadership capacity
• Experience with SaaS tools and reporting
• Excellent communication and organizational skills
• Passi...