Clinic Support Officer

Established in 2009, the NTU Chinese Medicine Clinic serves as a TCM Board approved teaching clinic for the programmes in Biomedical Sciences and Chinese Medicine at the School of Biological Sciences, College of Science. We offer a range of services including acupuncture, cupping, tuina treatment massage for adults, and paediatric tuina, along with herbal medication.

We are seeking a dynamic and service-oriented Clinic Support Officer to contribute to the clinic’s operational excellence and enhance patient service delivery.

• Handle telephone enquiries and manage appointment bookings for patients.
• Coordinate and match patients' needs with appropriate physicians, taking into account patient preferences and well-being.
• Manage daily front desk cash collections with accuracy, integrity, and proper record-keeping.
• Deliver high-quality customer service, includ...