Clinical quality assurance agent

Job Opening: Clinical Quality Assurance Agent

Location: South Africa, Remote (US Hours - 9am-5pm EST)

Employment Type: Full-Time Key Responsibilities Conduct detailed quality assurance audits across clinical and operational processes Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards Utilize QA audit tools and platforms (including Central Reach and Rethink) to evaluate performance and identify gaps Interpret and apply healthcare regulations and standards across varying scenarios and cases Provide clear, constructive feedback and recommendations for improvement Analyze data using Excel and other tools to track trends, identify risks, and support decision-making Collaborate with cross-functional teams to maintain and improve quality standards Develop and refine QA processes, frameworks, and documentation Translate complex findings into clear, concise, and actionable insights for stakeholders Manag...