Clio IT Support Specialist Role

Join Clio as an Intermediate IT Services Specialist in Calgary and enhance legal AI technology support. This hybrid position emphasizes ticket management and IT process improvements.
In this dynamic role, you will be instrumental in delivering superior IT support across Clio's global team, managing ticket lifecycles and contributing to asset management efforts. You'll collaborate closely with your team to optimize IT operations while ensuring the security and efficiency of Clio's technological environment. Your proactive problem-solving and technical prowess will directly impact employee productivity.
Key Responsibilities:
• Deliver world-class IT support, resolving tickets promptly
• Document troubleshooting methods and communicate findings
• Assist with employee onboarding, managing tech access
• Keep hardware inventory current and accurately managed
• Analyze and suggest improvements for team efficiency
Requirements:
• Proven 2-5 years in IT support or rel...