Cloud Telephony Engineer- CCaaS & Voice Networking (Hybrid)

FIS is seeking a CCaaS Solutions Lead located in Makati, Metro Manila. This hybrid role involves leading the technical implementation of CCaaS solutions, optimizing them for customer satisfaction, and acting as the Issue Resolution Coordinator. The ideal candidate will have experience in Cloud Telephony systems like NICE CXONE or Genesys Cloud, along with a strong understanding of API integration and SIP connectivity. FIS offers a competitive salary, a modern work environment, and various career development opportunities.
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