Cluster Manager

Job Summary To oversee and strengthen operations across 10–13 branches by ensuring consistent implementation of SOPs, service quality standards, statutory compliance, manpower optimization, and superior patient experience. The Cluster Manager drives operational discipline, standardization, audit readiness, and service excellence by closely mentoring and monitoring Branch Managers. This role is focused purely on operations governance and execution excellence across the Cluster. Education: Graduate/Postgraduate in Business Administration, Hospital/Healthcare Management or related field. Key Skills: Strong knowledge of NABH/NABL standards and statutory compliance in diagnostics. Customer Service Orientation Team Leadership & People Development Analytical & Problem-Solving Ability Planning & Organizational Skills Multi-branch operational management Process standardization & audit control Team leadership & mentoring Problem-solving & escalation handling Strong monitoring and governance capa...