CMA Training & Capability Development Manager

Overview

Job Summary: The CMA Training & Capability Development Manager is responsible for designing, developing, and delivering training programs and capability-building initiatives to support Customer Marketing Agreements (CMA) processes. This role focuses on strengthening functional expertise, driving process adoption, and enabling alignment across Sales, Finance, and Shared Services.

Location: BGC

Work Setup: Onsite

Schedule: Monday–Friday

Shift: 8:00 AM – 5:00 PM

Responsibilities

• Act as a key liaison between Sales and Finance to ensure alignment on CMA processes and requirements
• Lead training needs analysis and develop structured learning programs for CMA and Sales teams
• Design, develop, and continuously improve training materials, playbooks, and self-service resources
• Deliver training programs using various facilitation methods (e.g., instr...