Collection Officer

Job Description

Qualifications

• Bachelor's degree in Criminology, Business Administration, Finance or a related field preferred.
• Experience in collections, credit or lending operations is an advantage.
• Knowledge of financing/lending processes and basic collection laws and regulations.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations with professionalism and respect.
• Detail-oriented, organized and capable of managing multiple accounts.
• Willingness to conduct field collection activities when required.
• High level of integrity, confidentiality, and accountability.

Responsibilities

• Monitor and manage assigned loan accounts with overdue or delinquent balances.
• Contact clients through calls, messages, emails and field visits to follow up on outstanding payments.
• Negotiate payment arrangeme...