Collections Clerk

Description We are looking for a detail-oriented Billing Specialist II to support payment collections and account maintenance for a long-term contract opportunity in Philadelphia, Pennsylvania. This role focuses on customer communication, payment posting, account research, and reporting while helping ensure accurate billing records and timely follow-up on outstanding balances. The ideal candidate is comfortable working in a fast-paced environment, applying collection guidelines, and contributing to strong service and team results.

Responsibilities:
• Communicate with customers by phone and other channels to discuss balances due, resolve payment-related questions, and support positive account outcomes.
• Review invoices and incoming payments for accuracy, then apply transactions to customer accounts in a timely manner.
• Manage an assigned portfolio of credit and delinquent accounts, including documenting activity and monitoring repayment progress.
• Develop practic...