Collections Consultant

Responsibilities:

• Contact customers via phone to collect overdue payments


• Work with customers to negotiate payment plans and resolve payment issues


• Use communication skills to build rapport with customers and encourage payment


• Document all communication with customers in a clear and concise manner


• Meet daily, weekly, and monthly collection targets to earn commission


• Work independently, while staying in touch with team leader or manager


• Follow up on payment promises and commitments made by customers


• Escalate difficult collection cases to the appropriate team leader or manager


• Maintain compliance with all collection laws and regulations