Opportunity Description
Are you a confident communicator with a passion for resolving payment issues and helping clients stay on track financially? We’re looking for a Collections Agent to join our dynamic Accounts Department . This is your opportunity to work in a supportive, fast-paced environment where your skills and experience make a real difference.
The ideal candidate should have strong objection handling skills, numerical proficiency, a good understanding of financial statements and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
- Making outbound calls to clients regarding missed payments
- Creating and managing payment arrangements
- Explaining the consequences of missed payments to clients
- Reading and understanding client financial accounts
- Handling incoming calls related to overdue payments
- Documenting call outcomes a...