Opportunity Description
- Performs collections actions, through inbound & outbound calls and other channels, on cardholders with overlimit, past due and delinquent cards in order to minimize losses of the Bank.
- Handles and manages High Risks, VIP and/or Branch endorsed clients of the Cards/ Personal Loans past due portfolio.
- Assists the Unit Head in performing tasks which include but not limited to overseeing the team in the latter’s absence, training newly-hired/ junior collections associates and rallying the team in the achievement of their team targets.
- Achieves the set productivity targets (at least 10% higher than collections associate targets) to ensure that the budgeted flowrates/ outflows are met.
- Ensures effective and efficient execution of collection strategies that are in compliance with Bank/ regulatory policies, rules and regulations.
- Proactively suggests improvements to collections strategies to unit heads, based on productivity statistics an...
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