Collections Specialist

The Collections Specialist will be responsible for managing and collecting outstanding customer balances while maintaining positive customer relationships. This role will monitor overdue accounts, communicate with customers regarding payment status, and work to resolve billing issues or discrepancies that may delay payment. The Collections Specialist will also collaborate with internal teams to ensure accurate account information and support efficient accounts receivable processes.

Responsibilities:

• Use your phone and email communication skills to reach out to delinquent customers, resolve outstanding balances, and guide them through the payment process.


• Provide exceptional customer service by addressing collection issues, processing payments, resolving discrepancies, and handling short payments.


• Monitor and maintain assigned accounts, perform thorough reconciliations, and strive to reduce account ...