Collections Specialist

Description We are looking for a Collections Specialist to join a team in El Paso, Texas for a Contract position. This opportunity is well suited for someone starting a career in collections or customer service and offers hands-on training in mortgage servicing support. You will work in a fully onsite setting, helping borrowers navigate payment challenges while maintaining accurate records and following required guidelines.

Responsibilities:
• Communicate with borrowers to discuss past-due mortgage payments and identify practical repayment options.
• Prepare and distribute required borrower correspondence in accordance with investor timelines and servicing standards.
• Review customer financial circumstances and suggest appropriate loss mitigation solutions when eligibility is established.
• Handle collection activities in compliance with debt collection regulations, privacy requirements, and company procedures.
• Use research tools and skip tracing methods to l...