Collections Specialist

Job Description
Serve as the main contact for inbound inquiries to the Credit and Collections function.
Manage a portfolio of customer accounts, ensuring balances are accurate and current.
Track open receivables and initiate follow-up actions to obtain payment.
Analyze aging reports and strategically prioritize collection efforts.
Research and resolve invoice disputes, unapplied cash, deductions, and short pays.
Communicate with customers through phone calls, emails, and written correspondence to secure payment commitments.
Escalate problem accounts or significant delinquencies to leadership when necessary.
Work cross-functionally with sales, customer service, and credit teams to resolve account issues.
Adhere to established credit policies, collection procedures, and applicable regulations.
Document all collection activity and customer interactions clearly and accurately.
Assist with entering and maintaining new customer and commercial job account info...