Collections Specialist

Description We are looking for a Collections Specialist to join a credit union team in Sunrise, Florida in a contract capacity with the potential to become permanent. This role focuses on managing delinquent accounts with professionalism, accuracy, and strong member service while helping reduce outstanding balances and protect portfolio quality. The ideal candidate brings prior collections experience within a financial institution and can balance follow-up efforts, payment solutions, and internal collaboration in a fast-paced environment.

Responsibilities:
• Manage delinquent loan and credit card accounts by reviewing account status, assessing next steps, and working toward timely resolution.
• Contact members consistently through outbound and inbound communication, maintaining a daily call volume of at least 20 meaningful collection attempts.
• Arrange payment solutions with account holders and monitor commitments closely to ensure promised payments are received as a...