Collector

Responsibilities

• Debt Collection: Contact individuals or businesses to collect overdue payments, negotiate payment plans, and resolve outstanding debts.
• Record Keeping: Maintain accurate records of all communication, payments, and account statuses in the system.
• Customer Communication: Handle inbound and outbound calls, emails, or letters to discuss account balances and payment terms.
• Problem Solving: Investigate discrepancies and work with clients to resolve billing issues or disputes.
• Reporting: Prepare regular reports on collections activity and provide updates to management on account status and recovery progress.

Qualifications

• Education: High school diploma or equivalent; additional certifications in finance or collections are a plus.
• Experience: Prior experience in collections, customer service, or finance is preferred.
• Communication Skills: Strong verbal and written communicati...