Collector

The Collector is responsible for collecting overdue payments from customers. This includes contacting customers via phone, email, and in-person to arrange payment plans and ensure timely receipt of funds. The Collector must be a highly motivated and results-oriented individual with excellent communication and negotiation skills.

Essential Duties and Responsibilities

• Contact customers with overdue accounts via phone, email, and in-person.
• Negotiate and establish payment plans with customers.
• Monitor customer payments and ensure timely receipt of funds.
• Maintain accurate records of all customer interactions and payment transactions.
• Identify and resolve customer issues and concerns.
• Escalate difficult accounts to management as needed.
• Contribute to the development and improvement of collection procedures.
• Meet or exceed established collection targets.
• Comply with all relevant law...