Opportunity Description
Role: Command Center Support
Location: Hyderabad
Exp: 5-10 yrs
Mode of interview : Virtual
Must Have Skills:
- 24×7 Command Center / NOC / Operations Center support experience
- Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management
- Hands‑on experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
- Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation
- Ability to perform initial triage, impact analysis, and priority assessment
- Good understanding of application, infrastructure, database, and network alerts
- Experience in shift-based operations , including weekends and night shifts
- Strong verbal and written communication skills
- Exposure to banking...
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