Complaint Handler (Housing Ombudsman/ Compensation)

£ per hour + holiday allowance (£ total) hours per week | Monday–Friday, 9am–5pm
Hybrid (Birmingham‑based) | 3‑month ongoing contract

Your newpany

You will be joining Birmingham City Council on a temporary ongoing basis, supporting their dedicated Housing Ombudsman Team. This specialist team managesplex housingplaints, Ombudsman cases, andpensation assessments, ensuring fair, timely and evidence‑based oues for tenants and residents. Due to increased caseloads, the council is seeking an experienced professional to support this vital function on an interim basis.

Your new role

As aplaint Handler, you will work full-time within the Housing Ombudsman Team, handlingplaints that fall under the Housing Ombudsman and the Localernment & Social Care Ombudsman. Your role will include managing and investigating cases, gathering evidence, reviewing documentation, preparing responses, and ensuring cases are resolved in line with statutory requirements and council ...