Compliance, Customer Specialist

Description
We are looking for a Compliance, Customer Specialist to support customer interactions and account administration for a services organization in Fresno, California. This is a Contract to hire position focused on handling inbound and outbound communications, reviewing documentation, and helping ensure accurate tax-related account processing. The ideal candidate brings strong customer service skills, sound judgment, and the ability to work carefully with data, calculations, and compliance-related information in a call center setting.


Responsibilities:

• Manage a high volume of incoming calls, outbound calls, and electronic correspondence while providing prompt and timely customer support.

• Review municipal code information to assess tax obligations and assist customers with questions related to assigned jurisdictions.

• Process applications, statements, and supporting records with accuracy, ensuring account details are complete an...