Component On Demand Officer

Job Description

Key contact for managing Non FHS customers (on demand) requests.

• Process customer Requests for Quotations (RFQ) adhering to established processes and guidelines.
• Manage the contract issuance and secure the customer's signature to finalize the order, following their acceptance of the pricing.
• Responsible to document exchange, loan or repair activity ensuring accuracy and paying attention to details.
• Ensure that customer requirements are processed in a timely manner based on part urgency and that high quality customer service is delivered at all times.
• Track and trace to ensure Core Unit has been returned by customer as per agreement, through regular communication.
• Manage all discrepancy related to Core unit returned by Customer (quality, lead time and technical standard).
• Act as the focal point for Customers when triggering FHS supply chain, repair and logistics team as required. Bu...