Opportunity Description
Description
This position is ideal for experienced customer service professionals to join the Concierge team as a Spanish Customer Service Representative, providing high-quality support to Spanish-speaking consumers across multiple channels (phone, SMS). You will provide support to potential patients and the orthodontists, dentists, and office staff that service them, address inquiries, schedule appointments, and ensure a positive customer experience while collaborating with internal business partners such as the Marketing and Sales teams. This role plays a key part in supporting business growth and enhancing consumer satisfaction
Role expectations
- Assist in outbound and inbound call campaigns to connect doctors and patients.
- Convert prospects into valid consumers through effective communication.
- Capture and respond to consumer inquiries regarding products and services.
- Collaborate with internal and external ...
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