Consumer Finance Communcation Specialist

Travel + Leisure Co. is a leading vacation membership and leisure travel company. We are looking for a Communication Specialist to manage and resolve complex customer issues and conflicts.

Responsibilities

• Email and SMS management: Respond to all communications such as emails and SMS within documented service agreements, maintain a high level of responsiveness and professionalism in all written communications. Write, edit, and proofread high-quality communications. Document all resolution processes and outcomes thoroughly. Provide seamless concierge‑style customer service with grammatically correct and professional communication.
• Customer issue resolution: Address all written communications of customer complaints and concerns promptly and professionally. Proactively ensure account maintenance to avoid complaints. Action ad‑hoc escalations using proper policy and procedures. Research queries thoroughly and provide detailed accurate account information...