Contact Center Implementations Specialist (Cloud)

Role Overview

Are you passionate about delivering exceptional customer experiences through cutting-edge technology? Do you have a skill for understanding systems and an eye for process improvement? If so, we’re seeking a skilled Telephony Specialist to join our dynamic team!

Key Responsibilities

• Collaborate with clients to understand business requirements and tailor solutions accordingly
• Configure and deploy telephony platforms
• Maintain and optimize existing implementations
• Provide technical support and troubleshooting
• Stay up to date on the latest features, best practices, and current trends

Required Qualifications

• 2–3 years of hands‑on experience with end‑to‑end cloud‑based contact center omni‑channel implementations (Zoom Contact Center experience is a plus)
• Proven track record in successful implementation and maintenance of these platforms
• Strong techn...