Contact Center Operations Leader

MCI, located in Manila, is seeking a Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. This role involves managing daily operations, ensuring service excellence, and driving team performance across client campaigns.

The ideal candidate will have at least 2 years of supervisory experience within a contact center, strong leadership and communication skills, and a solid understanding of contact center operations.

Benefits include HMO coverage, dental assistance, career growth opportunities, and employee shuttle services.