Contact Center Representative

Job Description

:The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.

Essential Functions

Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.

Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.

Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.

Uses analytical skills and technical resources to a...