Contact Center Supervisor

Position Description:

CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Customer Relations Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.
The Customer Relations Supervisor is responsible for the day-to-day leadership, oversight and development of the Customer Contact Center team supporting the Performance-Based Contract Administration (PBCA) program. This role ensures timely, accurate, and compliant handling of resident concerns, health and safety issues, owner communicat...