Contact Center Technology Engineer

Job Description:
Role: Contact Center Technology Engineer

Location: Onsite Chicago, IL



Top Skills:

1.Five9

2.IVR

3.Contact Center



Responsibilities:

Independently design and develop data, software, or technology solutions to answer scientific or business questions. Demonstrate proficiency across a range of technologies related to programming languages, data integration, data warehousing, and data visualization and analysis.



Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments both remotely and nearshore/offshore.

Manage day-to-day operational and tactical aspects of multiple Implementation projects.

Effectively communicate plans, progress, and status to both internal and business users

Be able to articulate Desig...