Contact Centre Manager (Pharmacy)

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To manage the Central Pharmacy Call Centre and ensure that professional service is provided to customers by Call Centre Staff. Ensure Service Level Agreement (SLA) requirements are met. Ensure pharmacy call centre systems and solutions support customer service outcomes.

Job Objectives:

• To effectively lead and manage the Clicks Central Pharmacy Call Centre in line with the company health strategy, to achieve commercial, professional and operational excellence
• To supervise the workload of the team by scheduling resources according to operational requirements, to optimise service provision and administrative support across the w...