Contact Centre Solutions Architect - Contract

As a Contact Centre Solution Architect at NCS Australia, you will occupy a pivotal, client-facing position within our consulting and delivery teams. You are responsible for bridging the gap between complex business challenges and cutting-edge technology, serving as a trusted advisor to our enterprise and government clients. Your primary focus will be designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks. You will lead the architectural vision from the initial discovery phase through to high-level design, ensuring that every solution is scalable, secure, and meticulously aligned with the client’s strategic objectives.

In this consulting-led environment, you will collaborate closely with sales and delivery teams to craft compelling proposals and technical roadmaps. You aren’t just building systems; you are redefining how bran...