Contact Centre Specialist

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join Optus as a Contact Centre Specialist, where you’ll deliver high‑quality managed services and technical support across Cloud Contact Centre technologies for Services Australia. Working within a mature ITIL environment, you’ll take ownership of escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability, continuity, and exceptional customer experience. This role blends hands‑on technical troubleshooting with strong stakeholder engagement, contributing to customer satisfaction, compliance, process improvement, and seamless delivery of Contact Centre services.