Continuous Improvement & Operational Transformation Lead

Role Description

RankScale PO5

Head of Change – Corporate Development

Reports To

Supervisory Responsibility

Main Responsibilities 1) Strategic Automation & Continuous Improvement Leadership Identify automation opportunities across technical and non-technical workflows. Build and maintain a pipeline of initiatives aligned to strategic priorities. Develop business cases for automation and process redesign. Champion a culture of continuous improvement across the organisation. 2) End-to-End Delivery of Automation & Workflow Optimisation Direct RPA and M365 developers to design, build, and deploy automations. Oversee testing, stakeholder sign-off, and controlled rollout of solutions. Implement frameworks for standardised work and streamlined approvals. Ensure handover to BAU with SOPs and sustainability measures. 3) Governance, Monitoring & Reporting Establish governance cadence for oversight and decision-making. Produce and present dashboards, KP...