Control Tower Associate

Position Overview

Reporting To National Head – Business & Operations

Location Manjeri | WFO: 7:00 AM – 2:00 PM | WFH: Post 2:00 PM

Verticals Quick Commerce (Dark Stores) | Last Mile E-Commerce

Role Summary

The Control Tower Representative is the real-time eyes and ears of DropX operations — tracking key metrics across both

verticals, publishing data at frequent defined intervals, and calling out anomalies as they occur. The role does not involve

driving or ensuring outcomes; that sits with the ops teams. What it demands is relentless vigilance, data discipline, and the

ability to spot and flag deviations the moment they surface.

Key Responsibilities

Vertical 1 – Quick Commerce (Dark Stores)

▸ Track and publish scheduled vs. on-time staff at each dark store location

▸ Monitor and report inventory audit completion, expire...