Counter Sales Tech Lead

Technical Sales & Customer Service

•       Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems

•       Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications

•       Take orders over the counter, answer product questions, and manage customer payments

•       Provide prompt, helpful, and professional service to every customer

Troubleshooting

•       Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners

•       Interpret fault codes, error messages, and system symptoms across a variety of manufacturers

•       Guide customers clearly and patiently through troubleshooting steps, including non-professionals

•       Apply safety knowledge and know when to refer work to a licensed professional

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