CPA Complaints Management Leader

Step into an impactful role as CPA Complaints Management Leader with CPA Alberta. Engage your CPA background while working in a hybrid model to advance conduct and discipline processes.

This critical position supports CPA Alberta's mandate through effective oversight of the complaints process and collaboration with internal teams. As a leader, you will ensure fairness and efficiency in complaint handling. Your skills in risk management and strategic thinking will be vital for success.

Key Responsibilities:
• Guide callers through the complaints submission process
• Supervise CPA Alberta’s complaints from initiation to resolution
• Conduct risk assessments and prioritize concerns
• Enforce compliance with conduct standards
• Provide coaching to team members and manage reporting

Requirements:
• CPA certified with 3-5 years in regulatory processes
• Experience in handling conduct and discipline matters
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