Credit Controller

Reference: PE -KB-2

Our client in the Education sector is looking for a Credit Controller to join their team based in Port Elizabeth.

Duties & Responsibilities

• Collections on outstanding accounts as per assigned aging report.
• Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
• Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
• Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
• Ensure all payment plans are adhered to.
• Escalation and assistance of account related queries (Billing/Statements/Payments).
• Ensure Debit Order return process is followed.
• Follow-up on Broken PTP’s and outstanding queries in order to recover payment.
• Manage Holds in line with Aging Bucket (Adding/Removing).
• Students must be suspended for non-payment af...