Credit Controller I (French Speaking)

Position Overview

The Credit Controller I researches complex customer accounts and billing histories across multiple systems (e.g., SAP, Salesforce, Billtrust, HighRadius) to determine the right resolution path, resolve disputes, and secure payment. This role manages a daily portfolio end-to-end—negotiating fair compromises, maximizing receivable recovery, and minimizing credits/cancellations—while delivering professional service that protects long-term customer relationships in both English and French.

| Customer to Cash

About The Role

• Conduct extensive research and analysis of account history (usage, payment history, subscriptions, and contracts) and check all available computer systems (SAP, Salesforce, Bill trust, High Radius) to determine the appropriate action necessary for successfully handling customer problems and inquiries
• Contact customers (by phone calls, emails, and letters) to secure payment and resolve billing dis...