Crm & customer experience lead

At BLKBRD, we don’t see CRM as support.
We see it as revenue.
Every sizing conversation.
Every leather discussion.
Every follow-up message.
It’s an opportunity to build trust, and close.
We’re looking for someone who can own our entire customer communication engine end-to-end.
What You’ll Actually Do
• Turn inbound conversations into conversions
• Build structured follow-up systems (no lazy pipelines)
• Improve lead → order conversion rate
• Increase repeat purchases
• Manage and train a small CRM team
• Set response standards and hold the bar high
• Treat Whats App, DMs, and email like sales channels, not inboxes
You will work directly with founders and build this function properly.
Who This Is For
• You think in numbers, not tickets
• You believe follow-up is where money is made
• You can write confidently and professionally
• You understand premium positioning (no discount-driven selling)
• You’ve led or want to lead a s...