CRM Program Lead (Toronto)

We are seeking a seasoned CRM Program Lead to drive the end‑to‑end delivery of a Commercial Banking CRM transformation program. The ideal candidate will bring solid leadership experience in managing large‑scale CRM initiatives, with deep expertise in platforms such as Salesforce Financial Services Cloud (FSC) or Microsoft Dynamics. This role requires a strategic thinker who can align business objectives with technology solutions, while leading cross‑functional teams to deliver impactful outcomes. While bilingual capabilities are an asset, we are open to strong English‑speaking candidates with the right experience.

Key Responsibilities

• Lead and manage the CRM program roadmap and delivery for Commercial Banking, ensuring alignment with business goals and stakeholder expectations.
• Oversee end‑to‑end program execution, including planning, design, implementation, and post‑go‑live support.
• Partner closely with business stakeholders (Sales, Relatio...