CRM Specialist

Job Description

On-site - Quezon City, 1-3 years experience, Bachelor’s degree, Full-time position.

Campaigns & Journeys

• Execute CRM campaigns via Email, SMS, Viber.
• Build and manage lifecycle journeys (onboarding, retention, promos).
• Align with launches and oversee CRM operations.
• Collaborate across teams; implement automated triggers.
• Manage customer segments and database accuracy.
• Test and optimize CRM features.

Data & Insights

• Analyze performance and report KPIs.
• Turn insights into CRM strategies.

Qualifications

• Experience in CRM, digital, or e-commerce marketing.
• Hands‑on with CRM/automation tools (e.g., Klaviyo, Braze, HubSpot).
• End‑to‑end email/SMS campaign execution.
• Bachelor’s degree in Marketing, Business, or related field.
• Proficient in Excel & PowerPoint; data‑driven.
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