CS Executive

Duties & Responsibilities:
- Proficient in BISNET.
- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients
- Define clear quotation information (test program/lead time/sample size/price) to client.
- Get VAT information before issue offer.
- Issue offer in BISNET.
- Send offer to client and get the confirmation or bank slip according to client’s payment level.
- Save signed offer and bank slip to server.
- Ensure to issue invoice on time after project is finished.
- Send invoices regularly and provide tracking number to client.
- Chase payment until receiving bank slip.
- Support financial team to collect payment and keep DSO clearly.
- Ensure payment recognized with finance.
- End offer in BISNET on time.
- Manage the relation between clients and internal teams.
- Reply the inquiry from different kinds of clients (local or overseas) with 24 hours, even f...