Cs support & risk control lead

We are looking for a Customer Support & Risk Control Lead to oversee the daily operations of the Customer Support and Risk Control team within our Brazil i Gaming operation.

This role will be responsible for managing CS agents and risk control agents, ensuring high-quality customer service, operational efficiency, fraud prevention, and compliance with internal controls and regulatory requirements.

The ideal candidate is operationally strong, highly detail-oriented, capable of managing teams in a fast-paced environment, and experienced in handling escalations, user risk monitoring, and process optimization. Experience in the i Gaming, fintech, internet platform, or high-volume customer operations industry is highly preferred.

Professional English communication is required due to collaboration with the global team.

Key Responsibilities

Customer Support Operations