Opportunity Description
CS Team Lead (AU Telco experience required)
We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high-quality delivery and SLA compliance. This role also offers the opportunity to transition into coordination and service delivery management for candidates who wish to expand beyond team operations.
Work Setup & Schedule:
Responsibilities
- Supervise a team delivering Telco customer service and billing operations for AU clients.
- Monitor performance metrics, identify service issues, and ensure adherence to SLAs.
- Coordinate with QA, Technical, and Vendor teams to resolve complex service cases.
- Support workflow improvement projects and process documentation.
- Report operational results and service trends to management and clients....