Opportunity Description
Job Description
Caldwell Communications Consultancy Philippines
Location: On-site – Pasig
Job Level: High/Senior High School
Type: Full-time
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities
- Respond to patient and client inquiries via phone, chat, or email
- Provide guidance on healthcare services, claims, and coverage
- Assist with form submissions and claim processing
- Document all interactions accurately
- Escalate complex issues to supervisors when necessary
- Maintain service quality and satisfaction metrics
Schedule & Training
- Shifting schedules including nights and weekends
- Paid training on healthcare systems and company processes
R...
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