CSR - Healthcare Account Representative - Open for Newbies

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Schedule & Training

• Shifting schedules including nights and weekends.
• Paid training on healthcare systems and company processes.

Requirements

• High School or Senior High School graduate (College preferred).
• Strong English communication.
• Customer...