CSR Newbies Acct (Non-Voice/Voice) Virtual Process | February 2 Class

Key Responsibilities & Duties

• Customer Support: Answering incoming calls, emails, or live chats regarding products, services, or inquiries in a timely manner.
• Issue Resolution: Handling customer complaints, troubleshooting problems, and de-escalating tense situations.
• Data Management: Logging call details, updating customer records, and processing orders or forms in the CRM system.
• Communication: Following established scripts, providing accurate product information, and maintaining a professional, courteous tone.
• Sales/Outbound: Making outbound calls for sales, collections, or customer follow-ups.
• Escalation: Identifying priority issues and escalating them to supervisors when necessary, per Ask Telemarketing.