CSR Supervisor

ESSENTIAL FUNCTIONS:

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
• Direct on-the-job training to develop employee skill sets
• Advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the h...