CSR Voice/Non Voice - Cebu City

We are seeking dedicated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information regarding services, processes, and company policies
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Document interactions, issues, and resolutions in the system
• Escalate complex or unresolved issues to the appropriate teams
• Meet and maintain performance metrics such as productivity, quality, and customer satisfaction
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