Customer Account Specialist 3rd shift

C.H. Robinson is looking for a Customer Account Specialist in Monterrey to help drive exceptional customer experiences while directly impacting client retention, service quality, and overall operational success. In this role, you play a critical part in strengthening customer relationships and ensuring seamless coordination across our logistics network.

You will manage customer accounts end-to-end, proactively resolve issues, and collaborate with internal teams to deliver efficient, high-quality service. You bring value by optimizing account performance, maintaining strong communication, and ensuring customer satisfaction in every interaction.

Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team. Availability to work overnight hours (12:00 AM – 8:00 AM) is required.

DUTIES AND RESPONSIBILITIES

• Customer Experience and Growth: Cultivate and maintain strong, trust-based relati...